TIPS on Customer Service That Make Your Business BOOM

Customer service is the key to keeping your business bubbling along, without this important element supporting your business you will lose customers as quick as your attracting them.

CUSTOMER SERVICE USES

There are many ways that customer service grows your business its the human element of just wanting acceptance and become part of the community in which could be as simple as welcoming the new member, or having the virtual assistant watching your new Facebook group that you have formed and being there to answer simple questions and comments.

AMAZON - SHOPIFY - EBAY STORES

These stores rely heavily on you the owner to have the best customer support possible to help keep people with quick response times to questions, to give login information and be responsive to reviews that they write to know that they are being heard.

These simple steps are the way to have repeat customers that turn into raving fans that bring you more business. Doesn't it make sense to spend advertising dollars once and then to keep them for repeat customers they're after all then costing you absolutely nothing to retain.

Many customers just want to have their questions answered or follow up their orders or how to apply a code to give them the discount off the full price you are offering. To keep the customer happy it all comes down to quick response time to questions in order to avoid frustrations, which leads to refunds and buyers remorse.

Research reveals that customers want human interaction not something that frustrates them like a recorded message or phone prompts they want to speak to a human voice to answer questions quickly.

It may be something as simple as logging on people get stumped and annoyed when they can't get access to products that they have just purchased. This delay in getting back to them with a solution to their problem gets them upset and writes reviews that are sometimes unpleasant and will hurt your future business.

With all the hard work that goes behind a launch of a new product or service with advertising and webinars I have seen personally the numbers of new sign ups drop off dramatically between 25-30% due to no customer service. This is leaving money on the table.

WEBINARS

What about shopping cart abandonment this happens a lot and many businesses just send an email to get lost amongst the many emails that people get sent wouldn't your company stand out from others to pick up the phone and ask them "was there a problem - how can we help you?"

WELCOME CALL

There are some clients who will say nothing and will never take the next step because they are unsure of the next step in your program or service. A follow up call warms the person and shows warmth of your company.

This only takes a few minutes and something like "Hi Mary this is Dan from ABC Company, just giving you a courtesy call to first to welcome you to our company and to see if I can help you with and questions."

How good does that customer feel now, first they are acknowledged and secondly they have an opportunity to say if there is a problem and have someone help them.

We at Need a VA have known the human touch is so important in growing your business we personally help variety of businesses, product launches and services increase their bottom line just by being there to help their customers.

Contact us through the website http://needava.com or email us at info@needava.com today to see how we can help you.

Article Source: http://EzineArticles.com/expert/Jenny_H_Jordan/299899

A Virtual Assistant Bookkeeper Is Gold For Your Business

I want to share a story with you that I know will ring true for many of you that produce a shoe box full of receipts and pay big dollars for the CPA to make sense of the contents in the box.

To be truthful I was using the shoe box accounting systems where friends would laugh as I opened the box carefully and shut it quickly to squeeze yet another receipt in.

The box was full to the brim and I had made my way in for my appointment with the CPA and faced him with a large pad of paper in front of him as I tried to recall events, dates and different expenses I was trying to write off. Then the Accountant took off his glasses looked me straight in the eye and said "I am only as good as the information you give me!"

"Just imagine in this room if I had the tax department sitting around the table would your stories satisfy him?"

This truth hit me straight between the eyes I can still remember the sinking feeling when I thought that my poor record keeping would get me into hot water sooner or later and I virtually became obsessed about finding a virtual assistant to help get my house into order.

Tips to Get Your Started:

It's always hard starting anything new but to be prepared to spend only an hour a day to tackle this task, as it will overwhelm you.

Definitely do not do this task late at night or you will find you can't sleep.

Go purchase either a filing cabinet or do what I did and buy color-coded concertina boxes so you can easily find the year that you're looking for.

Clear the kitchen or office desk and first sort out in year then date order.

What I did is look for a virtual assistant bookkeeper and found much more than I bargained for she is she is a qualified CPA and she journals all of my receipts straight away directly onto QuickBooks and for the Australian clients MYOB.

We now have clients all around the world with many like how I was and they either started out with good intentions but just either got busy or lost the enthusiasm for book work and started to fall behind.

A good bookkeeper will save you money two ways as there will be less for the CPA to do, the cost of a virtual assistant bookkeeper is thirds of the cost of an accountant. The records will be kept beautifully and will stand the scrutiny of the tax office.

At Need a VA we are a virtual assistant outsourcing company that have expert qualified accountant/bookkeepers on hand to do your books no matter if you are in the US, Australia, Canada etc contact us TODAY at http://needava.com or email info@needava.com

Article Source: http://EzineArticles.com/expert/Jenny_H_Jordan/299899

How an Outsourcing Team Can Grow Your Business

Have you thought of an outsourcing team before to grow your business? I wish to share with you the simple steps that you can take to increase the bottom line easily and economically.

Tim Ferriss who wrote the now famous "the 4 hour work week" showed the world how you can work less and earn more. The whole concept intrigued and open people's mind about using virtual assistants in 3rd world countries who are by the way well educated and highly trained.

With the knowledge in hand that there are people who can work for a 3rd of a cost of labor in their own countries then came the challenge of how do you train them and what can they do and I will now show you how you do both of these.

First things first:

Do you provide a service or have you an office based business for your clients?

• Bookkeeping
• SEO
• Website Design for
• Social Media
• Article Writing
• Amazon, Shopify or eBay store

All of these listed services can be outsourced and here is the exciting thing that happens you will be able to expand your business and take on extra clients and then outsource them and this will increase your bottom line.

I have personally seen outsource teams grow from only 1 or 2 virtual assistants to a team of 7-10+ VA's now that tells me the business is expanding. One of our clients came to us with only 1 Shopify store that we helped set up and train the customer service and with in 6 months they opened a further 5 stores!

Need To Train Staff

All businesses run a little differently you would not set a person up in your office and say there you go now you get to work. That would be setting yourself up for failure.

Online there is no limit to the training you can set up effortlessly. For example you could arrange to run a webinar and share and record your training, or you could do a short video and lastly a well written email in dot point.

Spend the time giving the necessary training that you would give any new employee.

What about other businesses?

Small start-up businesses normally start on a shoestring budget and want to do it all themselves and don't get me wrong it is good to have an understanding but I disagree that you need to be able to do yourself. If you look at the following list of "to do" tasks within a business, there is not any creative time in there for you to grow!

If you are doing everything yourself like:

• Bookkeeping
• Social media
• Marketing
• SEO on your website
• General admin tasks
• Video editing
• Blog promotion
• Customer Service

Where would you possibly get the time necessary to grow your business? Even if you worked 15-16 hour days how well would you do either of these tasks? You need to outsource, put a dollar value on your time and if you are worth more than $8.50 per hour you should look at getting your own VA.

So there you have it, the only way you can grow your business and increase productivity is to outsource and develop a team within a team.

If you are sick of burning the midnight oil missing family events to work on your business it now time to work less and grow your business by first outsourcing smaller tasks and growing your own virtual assistant team.

Only then will you see the growth in your business contact us at http://needava.com or email me at info@needava.com

Article Source: http://EzineArticles.com/expert/Jenny_H_Jordan/299899

How To Communicate With Your Virtual Assistant

Before we start on how to communicate with your virtual assistant lets look at how you find the perfect VA for your task. One of the first things is to do is make a list of all of the daily tasks that you are currently doing within your business and then remove the tasks that only you can do, all of the remaining tasks you can outsourced.

Now you have the list the skills that you will need your virtual assistant to do you may need more than one VA:

· Someone that is technical

· Has video editing experience

· Article writing

· Social media skills

· SEO

It's unreasonable to think that the one virtual assistant would have all of these skills they may have one or two but the only way to see if they can complete their task is always to test them. Have them do a short test with a time frame to have this back to you.

How to communicate with your virtual assistant.

As I see all the emails that come into my company the challenge for most people is how to be understood. English is not the first language of the Filipino VA they can get very confused with clients that want to give a long story in their email about the task which is not necessary at all.

If you have a number of tasks keep the tasks to sharp, succinct and dot point works best in step order so the tasks flows best.

What I love to teach new clients about is the use of Jing software that can either record a 5 minute video where you can talk and show the virtual assistant where to find the information for the task or have them move it to another area.

Also it has screen capture that allows you to take a photo of the screen and then circle or use arrows to point to what you need to happen.

When a task comes back to you please check it thoroughly and give it back to the VA for corrections and or comments.

Further suggestions:

• On a Sunday I do my to do list for the tasks that need to be done by the following week. This means that all the work will be given for the week to the VA.
• Keep the work flow to manageable and easy to follow steps
• This will cut down on the number of emails

Need a VA is a virtual assistant outsourcing company based in the Philippines we have 9 different areas of the business that all have trained and expert staff ready to help you grow your business. Also there is a project manager that will manage all of your tasks. Please contact me here at http://www.needava.com for expert outsourcing.

Article Source: http://EzineArticles.com/expert/Jenny_H_Jordan/299899

Media & The City Edition of The Bon Bon Magazine

I’ve been working hard with Bonnie Bruderer cooking up a great event for women Freedom-preneurs. A new show is due to come out in the fall called, Brand It. This is a show that is modeled after, Making It.

Media & The City Featured in The Bon Bon Magazine

As part of the promotions for this event and the new show, a new edition of The Bon Bon Magazine will be released featuring a woman from Brand It. This first edition of the magazine has already come out to create buzz about this incredible thing that we are doing.

Be sure to check it out through the link below-

The Bon Bon Magazine

In this edition, they share about the event along with spotlighting one of the ladies that will be on the show. Also, you will find out information about the other shows that are coming out this fall.

The Magazine Will Feature Spectacular Women and Their Brands

It is hard to imagine, but this is going to be HUGE!!! As the weeks have gone on, Bonnie and I have been working to set these ladies up for success. All of these women have powerful brands that they are ready to unleash to the world.

Some of these fabulous ladies include:

Dr. Lesya Anna 

Inge Hart 

Di Downie 

Jodi Harman

Erica Kristene 

Liliana Aguirre 

Darviny D  

Christine Robinson 

Rhonda Swan 

Patty Alfonso 

Kalpna Suthar

Bonnie Bruderer

All of these women have worked hard to develop products and services that are sexy. I’ve been working with each one on one to refine their message so that they are ready to share it with the world.

I know they are ready for the world, but is the world ready for them?

There’s Nothing Like Brand It

What is so incredible about this new show is that there is nothing else like it. We have invited 12 entrepreneurs that are all women, to come and be a part of this show. The synergy is growing day by day as these ladies encourage one another on in their businesses.

I believe that this show is going to be the first of many seasons that will truly bring hope to up and coming Freedom-preneurs. I for one am feeling excited to see where it goes.

Want to Be On The Show?

If you have a brand that you want us to help you sexify and showcase on Brand It, be sure to learn more through the link below. We would love to see your brand on television along with other great women.

Media and The City Event

Source: Media The City Edition